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Topic: WDW Dining Screening Calls?, New Options & Questions< Next Oldest | Next Newest >

Scottwdw Offline

Disney Dining & Priority Seating ModEARator

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Posts: 76
Joined: Aug. 2003
Posted: Oct. 07, 2003 11:47 am/pm Quote

If you call the 407-WDW-DINE number today, you are presented with a new set of options.

It looks like they are separating out callers by their experience with WDW.  There's questions about whether you are calling from the Orlando area or need a PS within 7 days, if you have visited WDW before or not and, if you have, 4 times or more and since 1998 or not.

Either way, I'm immediately put on hold for a LONG time.  At least, there's always great Disney music on but it's the middle of the day and I can't believe they are that busy.

IF I ever get through, I'll try to find out if this is just a limited time survey or a permanent feature.

UPDATE: After being on hold for 10 minutes, the CM I got did not have a clue to what I was talking about when I asked her about the new options.   :(

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Liv2CdWorld Offline

Minnie's Kitchen and Disney Dining & Priority Seating ModEARator

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Posts: 371
Joined: April 2003
Posted: Oct. 07, 2003 1:41 am/pm Quote

I just called myself to cancel a PS and had exactly the same experience as you, Scott.

I was on hold for 10 minutes and I mentioned the new options to the CM and he was oblivious.


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Tigger58 Offline

Disney Merchandise and Disneyana message forum modEARator

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Posts: 320
Joined: April 2003
Posted: Oct. 07, 2003 7:31 am/pm Quote

Our dining calls are  NON STOP all day long......
We ARE that busy!!  10  minutes is not long considering the
amout of calls we receive all day long.......
I've had people on hold longer than that......
(and no, we dont know what they put on
the recordings)...    :rock:
And since we take catalog calls too, in Dec the wait
may be longer since we wont be able to help as
much during peak time for us......

We do our best to take care of our guests as fast
as we can , but we also have to be accurate and
if they plan a whole week of dining, two meals a day plus dinner shows that takes a while too.......

Nancy / Tigger58
~*CM since 1999*~
Disney Echo Disney Merchandise/Disneyana ModEARator

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2 replies since Oct. 07, 2003 11:47 am/pm < Next Oldest | Next Newest >

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