Joined: May 2003
||Posted: July 03, 2003 4:03 am/pm
I would like to share a story about a wonderful experience I've had with one particular WDW CM.
I have been to Disney twice; once when I was 14, and once to DTD with my Avon district for the '99 Avon Convention. So, to say I'm a rookie planner is not overstating me at all.
I am, however, in love with most things Disney. I have been dreaming of this trip since the day I discovered I was pregnant with my oldest child. We have a Disney Jar, which holds our spare change; money to save toward our "someday trip."
Late last year, I decided to start investigating the trip in more detail. The more I researched, the less I felt we could afford a trip this year. I prayed, though, that somehow it would happen.
Lo and behold, DH received a LARGE bonus in April, enough to justify a Disney trip! So, being me, the first thing I did was go to Google and type in Walt Disney World. I joined a mailing list, listed on message boards, and found Rich on one list. He encouraged me to share this story.
I have a theater background, and when the situation is justified, I use it. So, when I call WDW for anything, I take on the role of Disney, and walk the walk, and talk the talk. One particular CM really went above and beyond in his reaction to that. I told him I was having problems getting my husband excited about the trip, and understanding the Fairytale package. He asked if he could speak to my husband (who was standing in the background glaring, because he thought I was being weird about spreading pixie dust). DH didn't want to speak, so I put the CM on speaker phone. He explained the package to DH in full detail, and spoke to DH about all things available to him when he felt "over Mickeyed." We were on line with this guy for over 20 minutes, and by the end of the conversation, DH was actually looking forward to our trip! I don't remember the CM's name, unfortunately, but because of him, I'm having more fun than ever planning this trip.
I also had another good experience with a CM the other day. I was changing my Chef Mickey's PS, and mentioned my DH's inability to get completely immersed in this. The CM asked for DH's name, and has sent him a video of WDW for adults!
I am so pleased at how Disney trains their CMs. Only once have I been put off by one (and that's because I felt he was trying to sell me more than I wanted). Every other call has been wonderful, and they have all gone above and beyond the call of duty. They give me tips and tricks I never would have thought of. They are kind and generous. And they get in the Disney spirit! I would love to have a job like that some day.