Here is an email that was sent to all Disney CM's:
From: Eisner, Michael
Sent: Thursday, September 13, 2001 10:30 PM
Subject: 09/13/01 Assistance Efforts
Dear Fellow Cast Members:
On Tuesday, as we were all reeling in shock when we heard of the day's
events, many of you immediately went into action to offer a wide range of
assistance to guests, victims and relief workers. It would be impossible to
provide a comprehensive listing of all of the efforts that have been
undertaken across our company, but here is a sampling, beginning with
efforts organized by your company.
o The ESPN Zones in New York and Washington, DC provided
box lunches to emergency workers and donated T-shirts.
o At the Disneyland and Walt Disney World Resorts, though
the parks were closed on Tuesday, food and beverage stations
were opened at no cost for guests, as were arcades and AMC
theaters. In addition, guests who were unable to leave the
resorts were provided accommodations at no cost, as well as
a suspension of phone charges so they could call loved ones.
o Guests on the Disney Wonder cruise ship joined together
in prayer services.
o Cast members working in the New York publicity offices
of The Walt Disney Studios purchased clothing to donate to
disaster victims and emergency crews, after which they lent
assistance at local churches for grieving families.
o Grief counselors were made available to cast members in
New York and Washington, D.C. to assist those who may have
lost loved ones.
o Walt Disney World has provided bottled water, rain
ponchos, and VoluntEARS to the six Central Florida Blood
Bank branches. VoluntEARS include trained medical personnel
from Health Services and the Industrial Engineering
department is helping the Blood Bank with an appointment
system to help manage lines.
o Supplies are being prepared at Walt Disney World to
ship to the relief effort in New York.
o On Wednesday night, the "Aida" touring company, playing
in Tempe, Arizona, and the "Lion King" company in Los
Angeles asked audiences for donations to the Red Cross
following their performances and raised a total of บ,000.
Most telling of all are the stories of individuals who have stepped up to
help, such as the thousands of cast members who have volunteered to donate
blood, sometimes waiting for hours. Our company's VoluntEARS operation has
done what it can to facilitate these efforts. Some notable examples:
o A New York ESPN cast member worked into the night
Tuesday at Chelsea Piers in lower Manhattan to help with the
injured/deceased recovery effort
o Another ESPN cast member and her roommate prepared and
delivered sandwiches on Tuesday night to fire and police
o Many of our New York cast members joined thousands of
other New Yorkers in a spontaneous demonstration of support,
lining up along the curbs of the Westside Highway on
Wednesday to cheer on the police, firefighters and emergency
service workers who were driving by in ambulances, dump
trucks and other vehicles.
o The manager of the Jersey City, New Jersey Disney Store
spent Tuesday night, along with his family, feeding
emergency workers and others impacted by the attack.
o A cast member in the Children's Book Group of Disney
Publishing Worldwide, who is a certified emergency medical
technician, went directly to St. Vincent's Hospital to
volunteer her services and helped set up the triage area in
the hospital lobby, where she dedicated herself to the grim,
exhausting and heroic effort. She has since volunteered to
be part of the fire fighter relief effort and is ready to be
called in to relieve the exhausted rescue workers.
For every one of these stories, there are countless more like them. At
times like these, when we see such graphic evidence of the worst of mankind,
it is inspirational to also see the best.
With this in mind, we look to Friday, which President Bush has declared a
National Day of Prayer and Remembrance. He has requested that all Americans
take time out at noon for a moment of prayer and silent reflection. You are
encouraged to do so individually or to join your colleagues in group
observances that are being organized. You will be informed about these
observances at your workplace.
In addition, all European Disney offices and Disney Stores are joining in
Europe's Day of Mourning and will be observing three minutes of silence at
11:00 a.m. on Friday. Indeed, it has been very heartening to receive
expressions of care and concern from a tremendous number of cast members
beyond America's borders. It really is extraordinary during this
heart-wrenchingly downbeat time to find so many uplifting stories on which
to report. Again, I continue to thank you for everything you, our cast, is