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Topic: Question about "guest assistance card"..., Has anyone used a guest assistance card?< Next Oldest | Next Newest >

krisbravate Offline

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Posted: Oct. 05, 2003 9:43 am/pm Quote

:help:
I was wondering if anyone has ever utilized the "guest assistance" card at WDW? I will be traveling with my twin sons the week after thanksgiving and one of them has chronic asthma. He requires frequent breathing treatments (from a nebulizer, not an inhaler) and doesn't have much stamina for standing. I inquired to disney and they said I could try for a guest assistance card. I can easily obtain a doctors note... but what should it say? My son doesn't require a wheelchair (we use a jogging stroller with the breathing apparatus underneath). Does the card permit him to skip the lines? What about the rest of the group? Would they permit me to keep him in the stroller while waiting on line? Any tips or info would be greatly appreciated....
Thanks


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dizneluver9 Offline

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Posted: Oct. 06, 2003 4:09 am/pm Quote

Hi,

My name is Kelly and as soon as Rich sets up the forum for me, I will be the modearator for the Special Needs area on Disney Echo.

I am glad you are asking questions about the Guest Assistance Card. You can get one for your length of stay starting with the first park you enter, but I would definately check at Guest Services when you go into a new park to make sure that the card you have will work in that particular park

First of the letter from your doctor,  it should state your child's health issues, what he is not able to do with out assistance, and that you are using the jogging stroller as an assisitive mobility device.

The card itself will allow you, your child and the rest of your group to "cut" lines when those lines are  conditions that your son can't handle (sun, long waits) by allowing you to use exits as entrances, taking the stroller in line, just to name a few.  The card doesnt elminate your wait just makes it more managable. Just show it to a castmember before you get in line for the ride and they will take care of you.  I hope this helped..PM if you need a further explaination.

You didnt mention how old your son is but there is also a policy called "Baby Swap".  If you have a ride that you and your husband wants to ride but the children cant you can let the castmembers at the ride loading zone know that you want to do a baby swap....one adult stays with the kids and rides the ride, then the adult who stayed with the kids then gets the chance to ride the ride while the other adult stays with the kids.

I hope this information helps...please post a trip report when the trip is done :)

TTFN


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bishopsnet Offline

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Posted: Oct. 10, 2003 12:19 am/pm Quote

Hey,

    My son has asthma and we have used the pass three or four times since we have learned about it. Basically what we usually do is take our son and his inhaler to city hall when we arrive at Disneyland. Then they give us a pass that is good for up to six people. From that point you just go to the exit or fast pass lane at any ride and the cast member will allow you to go by. If you have small children in a stroller, you can take turns getting on that ride. It's really helpful. The only minor problem I have experienced with the pass is that some cast members will tell you that you can only use the fast pass lane, and some will tell you that you can only use the exit. That can get frustrating when the exit is quite a walk from the fast pass lane. In my experience, the wait time is shorter. Sometimes we have waited up to twenty minutes to get on a ride, because there were a lot of people in wheelchairs, but it was still faster than waiting in the regular line.  As far as what dizneluver9 was saying about the doctors note. She was a cast member so she knows better than I do about the policy. Maybe we have just gotten lucky with showing them the inhaler, but that has worked for us so far. Also, I think the age limit for the pass is 12 years. Correct if I'm wrong on that dizneluver9. You can also get a pass a DCA. The Information center there is just on the left when you enter the park. It was hard for me to find at first. It seemed more hidden. I hope this info helps! :)


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Liv2CdWorld Offline

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Posted: Oct. 10, 2003 1:21 am/pm Quote

Just to add some more info.  We use the pass every year as well.

When you check in to your hotel or when you go to City Hall, ask for a "Guest with Disabilities" pamphlet for each of the parks.  This will list every ride and where you need to board (whether it's the exit or fastpass lane).


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bishopsnet Offline

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Posted: Oct. 10, 2003 5:59 am/pm Quote

hey liv2cdworld,

  Can I get that brochure at only at the DL hotels, or are there other ways? Also, do you have to be staying at the DL hotel to get the brochure, or can you just walk up and ask for one?


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bishopsnet Offline

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Posted: Oct. 10, 2003 6:03 am/pm Quote

Nevermind, I see that you posted that you can get it at City Hall as well. That's what I get for not paying attention. Thanx for the info! :crazy:

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RichKoster Offline

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Posted: Oct. 10, 2003 8:10 am/pm Quote

Quote (bishopsnet @ Oct. 10, 2003 11:19 am/pm)
Also, I think the age limit for the pass is 12 years.

I can't imagine they would have a cut-off age. That would be like asking for a lawsuit.

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dizneluver9 Offline

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Posted: Oct. 11, 2003 10:21 am/pm Quote

You should be able to get the brochure at any of the parks' guest services.

Bishopnet I think you got lucky with being able to get the pass without a drs note.  Sometimes when  they will notice an obvious disability and they will just give it no questions asked...but I would say get the drs note to be on the safe side. :)

I also want to agree with Rich about the age limit...American's With Disabilities Act (ADA) says that accomadations like the guest assistance card should be for everybody with a disability as defined by the ADA regardless of age.

Sometimes there are CMs out there who are CLUELESS when it comes to helping people who have the guest assistance card.  When that happens calmly ask to speak to their supervisior. :) and you should be good to go. :D


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bishopsnet Offline

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Posted: Oct. 12, 2003 10:17 am/pm Quote

Quote
Bishopnet I think you got lucky with being able to get the pass without a drs note.


Yeah, I think it just depends on the CM helping you. Just like every job, some people follow policy and some don't want to hassle with it. I was thinking that maybe the reason why I did'nt need a note was because the perscription is written on the inhaler, but the CM's never took the inhaler out of my hand to get a close look at it. Shoot, when we went to DCA we forgot the inhaler and they let us have the pass anyway. I was shocked! But like I said, some workers may not care to hassle with taking a chance that a guest is gonna get in their face over it. I work in retail, and to be honest, sometimes I don't feel like hassling with it either. But I do agree that you should take the note just to be sure. Do you think that they will accept the perscription on the inhaler when I go in the future dizneluver9? :rock:


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dizneluver9 Offline

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Posted: Nov. 09, 2003 9:19 am/pm Quote

Like it was mentioned before ..i think it will just depend on the CM.  :)

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9 replies since Oct. 05, 2003 9:43 am/pm < Next Oldest | Next Newest >

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