Disney EchoEar Regular
Joined: April 2003
||Posted: Oct. 25, 2003 10:37 am/pm
Further information on our not so wonderful Hawaii Concierge stay. And Rich, I do feel that the Concierge staff is at some fault, I will explain further.
As I stated before, we had a leaky toilet with hopefully just water on our floor.
Day one: We spent the first night in Tahiti, and I must say the room did have a smell to it
Day two: Upon check-in yesterday, we did ask to move into Hawaii. The concierge CM stated that she was going to ask her manager to come in one hour early to help get all the guest moved. We had a Keys to the Kingdom tour scheduled for 8:30am. So dear Husband went to the Concierge desk at 6:30 am, as advised by CM yesterday, to find it empty until 7am then he was told that they are not ready to move guests over until 9am but would like everyone moved by 11am. Again, we explained that we have this tour scheduled and would be gone during this time frame. We were then told to have our bags packed and hold them in storage until we returned to the resort. So we called and had our luggage placed in storage. About 2:30 we returned to the Polynesian and re-checked in at the main house and were assigned our room, 3529. We noted the small puddle near the toilet, I thought that it was from housekeeping mopping the floor.
By the next morning we realized that the puddle was growing bigger and bigger. We reported that morning to the CM at the concierge desk and we called maintance also to report the problem ourself. After returning late to our room we found a newly cauked base to our toilet and a milky white puddle.
up bright and early to report that the fix did not work to the CM at Concierge desk. We were told that we would be taking care of and that a manager would leave a message on our phone, because we were going to the park. Guess what we heared from NO ONE!!! No message was left for us and no visit by maintance. The puddle grows bigger. We did not get back to our room until after midnight due to MNSSHP, so not CM's to be found.
We again went to the CM at the Concierge Desk, we were told that the CM would personally see that 'we were not jerked around any more'. We were back mid-afternoon and again NOTHING was done and no message!!!! Back down to a different CM at the desk, he was the most unfriendly person. He looked up our room number and stated that 'Well, it was cauked 2 days ago'. We explained that we had talked to another CM this morning and that we would be taking care of. The rude CM state 'well what he says and what he does is another thing'. We only had a few minutes before our Dive at EPCOT, so we could not stay for a manager. But upon our return we found one of our clean bath towels was used as a stop gap. It even had a dirty work shoe print on it, no message, no notes. It was late again no CM.
Just not happy at all, once again back to the CM at the Concierge desk. Well, they looked up in the computer and stated well we moved you yesterday to LV. Guess what, no one bothered to tell us!!!!! They did not know what to say, we were fixed in the computer but no one talked to us. The Guest Service manager, Ollie made a visit to us the Concierge Manager just stood there and never spoke a word.
We were also refunded one night stay and upgraded to LV. Our new upgraded room was on the second floor, no balcony and our view was 75% palm trees, no castle view and you could only see the last 2 floats of the water parade, due to the trees. So, if you are assigned room 2509, you will not have a castle view and have a very limited lagoon water view. But, guess what?! No leaky toilet!!!! And 3 days left of our vacation. NOt impressed with the Hawaii concerige service.
Enjoys Disney way too much!!!